Benefit 11 of 18 •
See all Give yourself some wiggle room
Need some time between each appointment? Then cushioning is for you. Sanitize, take notes, prep for your next one, play Tiny Wings, or give yourself some wiggle room for clients that take longer than expected. Running behind just became a thing of the past.
Notice the consistent space between each appointment? That’s cushioning in action. You tell Hummingbook how much time (including 0) you want between appointments. It does the rest.
Can one client ruin your day?
It’s Tuesday. Lynn, your first one, shows up late. She has the mane of a Clydesdale. And your day is stacked back to back.
💔 /////////////////////////////////////// Oh no! Something is supposed to be embedded here but it’s missing.
If you don’t rush through her cut & color, your next four appointments will derail faster than a Tokyo train in the 1960s. (I don’t know what that means, but it sounds compelling…)
Things are going off the rails and it’s not even noon yet.
5 more reasons you might want some cushioning
Late Lynn‘s are a great reason for cushioning. But they’re not the only reason. You can use your preplanned time between appointments for anything…
Sanitize your station between clients (Permanent Makeup Artists)
Review notes for your next one (Life Coaches)
Decompress and rest your hands between appointments (Massage Therapists)
Give yourself time to setup colors (Colorists)
Refuel with some snacks (everyone)
Build in some wiggle room
Regardless of your reason, Hummingbook is ready to give you the wiggle room you need. Just tell it how much time you want between each appointment: 5, 10, 15, 20 minutes… whatever you want.
And of course, if you want no gaps, just keep cushioning off, and gapless days on.
But I’m afraid…
Cushioning defeats the whole purpose of gapless booking.
It might seem that way, but here’s a different perspective:
Planned gaps are good. Unplanned gaps are bad.
Inconsistencies and [bad] surprises throw your day off, not the consistent, extra 10 minutes that
you preprogrammed between appointments.
I can just pad my services with some time and be done with it.
Sure. But then you’re not being up front with your clients. They’ll think their appointment is say, an hour, when really it’s 45 minutes
plus your 15 minutes of artificial padding.
They'll feel like they didn’t get their money’s worth.
This is especially true for services where clients are paying specifically for your time instead of an end result: E.g. a massage, a music lesson, a therapy session, etc.
My appointments will start on funky times.
If you’re all about round numbers, you can make sure all your appointment durations are rounded to the nearest 15 or 10 minute marks. Then, if you specify a cushion of 15 minutes or 10 minutes respectively, your times won’t be too funky.
That being said, we recommend to
not worry about it.
Funky times (8:10, 3:12, 6:55, etc.) are actually a benefit. They’re more memorable than rounded times. That means your clients will probably be more apt to show up right on the dot.
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